Be sure to include the payment copy of your invoice or statement with your payment, indicating the amount paid per invoice, and write your account number on your check or money order and mail to: In addition to online payments, we accept mailed payments in the form of check or money order. You will need to sign in to your account to make a payment. You can pay for your shipped orders online with an electronic check quickly and easily using our Pay Online feature. Your satisfaction is our concern and items you are not happy with may be returned at any time. This amount will be deducted from your return refund or credit, and will be reflected on your original method of payment. When using our prepaid FedEx return label, there is no up-front charge, however your return may be subject to a $7.99 per package fee for the pre-paid return label. Remember to keep a copy of your invoice and tracking number for your records, although duplicate documentation can be printed from the Your Account page. Monogrammed and personalized items cannot be returned except when due to defect. Then return the item to us for a replacement, credit or refund on your invoice (shipping charges are not refundable). If for any other reason, you are not completely satisfied with all or part of your order, simply contact us at (847) 235-8159 and we will arrange for a convenient, prepaid FedEx return label to be sent to you. In the unlikely event that your order arrives damaged or defective, please call us at (847) 235-8159 within 30 days of delivery, and our Customer Service team will work with you to immediately correct this situation!
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